Terms of Service
Last updated: 26 August 2026
1. Agreement
These terms are an agreement between you and Vontra (“Vontra”, “we”, “us”), the operator of the Vontra platform at vontra.au. By creating an account or using the platform you agree to these terms on behalf of yourself and, where you act for a business, that business. If you do not agree, do not use the platform.
2. The service
Vontra is software for chauffeur and limousine operators: quoting, bookings, dispatch, customer relationship management, payments, messaging, driver tools, hosted booking pages and AI-assisted sales features. We provide the software; you run your transport business. Vontra is not a transport provider, broker or party to any contract between you and your customers.
3. Your account
You are responsible for the accuracy of your account details, for keeping credentials and access links (including driver and customer portal links) confidential, and for everything done under your workspace by you and your team. Tell us promptly at the contact below if you suspect unauthorised access.
4. Subscriptions and billing
Paid plans are billed in advance (monthly or annually) in Australian dollars through our payment provider, Stripe. Plans renew automatically until cancelled; you can cancel, upgrade or downgrade at any time from the Billing page, with changes taking effect at the end of the current billing period. Except where required by law, fees already paid are not refunded for partial periods. We may change plan pricing with at least 30 days’ notice; changes apply from your next renewal.
5. Payments you collect from your customers
Card payments from your customers (deposits, fares, balances) are processed through your own Stripe account via Stripe Connect. Those funds settle to you, and your relationship with Stripe is governed by Stripe’s own agreements. You are responsible for your prices, quotes, refunds, chargebacks and taxes, and for honouring the bookings you accept.
6. Messaging and communications
The platform can send email and SMS to your customers and chauffeurs on your behalf. You are responsible for having the right to contact the people you load into the platform and for complying with applicable communications and anti-spam laws (including the Spam Act 2003 (Cth)) in the messages, campaigns and automations you configure.
7. AI features
Vontra includes AI-assisted features such as automated sales agents, drafting and quoting. AI output can be wrong. Quotes, bookings and messages produced with AI assistance are made on your behalf and are your responsibility to supervise — the platform gives you the pricing rules, review surfaces and records to do so. We do not guarantee any particular sales outcome.
8. Your data
You own the business data you and your customers put into your workspace — contacts, bookings, pricing, vehicles, messages. You grant us the rights needed to host, process, back up and display that data in order to run the platform. We handle personal information as described in our Privacy Policy. You can export your data from the platform, and you are responsible for the lawfulness of the data you collect from your own customers.
9. Acceptable use
Don’t use the platform to break the law, send spam, infringe others’ rights, probe or disrupt the service, or attempt to access other operators’ workspaces. We may suspend or terminate accounts that do, or where required to protect the platform or comply with law.
10. Availability and changes
We work to keep the platform fast and available but do not promise uninterrupted or error-free operation, and we may add, change or retire features as the product evolves. Where we retire something material, we will give reasonable notice.
11. Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law or other law that cannot be excluded. Subject to that: the platform is provided “as is”; we are not liable for loss of profits, revenue, goodwill or data, or for indirect or consequential loss; and our total liability for all claims in any 12-month period is capped at the amount you paid us for the platform in that period. Where liability cannot be excluded but can be limited, it is limited to re-supplying the service or paying the cost of re-supply.
12. Termination
You may stop using the platform and cancel at any time. We may suspend or terminate for material breach of these terms, and otherwise on reasonable notice. After termination we make your data available for export for 30 days, after which it may be deleted.
13. General
These terms are governed by the laws of Western Australia, Australia, and disputes belong to the courts of that state. We may update these terms; material changes will be notified in the product or by email, and continued use after the effective date is acceptance. If part of these terms is unenforceable, the rest still stands.
14. Contact
Questions about these terms: notifications@vontra.au.